Auto dial with Microsoft Teams

A very often requested feature in Microsoft Teams Phone System projects is auto dial. A user marks a phone number and is looking for a shortcut to initiate a phone call with Microsoft Teams to this marked number. Does it work, Thorsten, auto dial for Microsoft Teams?

To be honest: not directly out of the box. But based on an article from Frank Carius, I found a solution for this request.

Continue reading “Auto dial with Microsoft Teams”

Roll back error during SfB user migration to Teams

In my latest project, I had the challenge to migrate an entire organization with 4.000 users from Skype for Business OnPrem to Micrsoft Teams in just two weeks. The customer planned to replace their current GoTo Meeting solution with Microsoft Teams. Of course, challenge accepted. During the migration I had to move the users from OnPrem to Skype for Business Online aka Teams. The migration to the cloud failed for some users with the message “An unknown error occurred while trying to roll back the user.” It took some time to resolve this error and this blog post is about it.

Continue reading “Roll back error during SfB user migration to Teams”

Missing Music on Hold for PSTN Calls on a Polycom VVX Phone

Some days ago I had a request from a customer about missing Music on Hold on Polycom VVX Phones and an Audiocodes SBC. The customer infrastructure:

  • Mixed Lync 2013 and Skype for Business  infrastructure on-premises
  • Audiocodes Mediant 2600 SBC
  • Enterprise SIP Trunk by Deutsche Telekom
  • 5.000 Users are enabled for Enterprise Voice features
  • Some are using Polycom VVX IP Phone (411 and 601)
  • Most users are using the Microsoft Skype for Business Client 2015 or C2R (2016)

The customer reported me, that for PSTN calls by Polycom VVX users the Music on Hold (MoH) was missing. When the same user calls someone in the company, the MoH is played to the other user. So, only PSTN calls are facing this issue. Furthermore, the customer told me that for users with Skype for Business softclient the problem doesnโ€™t exist.

So,  in consequence it seems that we have to do a deeper look onto the Polycom VVX configuration because only these users are facing the problem. And only if the call was routed to or from the PSTN.

Continue reading “Missing Music on Hold for PSTN Calls on a Polycom VVX Phone”